Refund & Cancellation
Governix products are digital and usually delivered immediately after verified payment.
Digital Product Nature
Because products are digital documents, cancellation is generally not available once access has been successfully issued.
Eligible Refund Cases
Refunds may be considered for duplicate payment, technical delivery failure after successful payment, or objectively incorrect product fulfilment.
Non-Eligible Cases
Refunds are usually not available for change-of-mind requests, subjective dissatisfaction without delivery defect, or purchases made without reviewing product scope.
How To Raise a Request
Email contact@governixcore.com with order reference, purchase email, transaction date/time, and a concise issue description.
Review Standard
Each request is reviewed using payment evidence, delivery logs, and purchased product scope.
Response Timeline
Target acknowledgement is within 3 business days and target resolution is within 15 business days after complete information is received.
Approved Refund Processing
Approved refunds are initiated to the original payment channel wherever possible, subject to provider processing timelines.
Abuse Control
Governix may decline refund requests in cases of suspected misuse, fraud indicators, or policy abuse.